Our Commitment:
Apex Business Group is committed to delivering services professionally and as agreed. However, due to the nature of consultancy and regulatory services, refunds are handled on a case-by-case basis.
1. Eligibility for Refund:
- If services are not initiated within 7 business days of payment
- If a critical delay is caused solely by our team (excluding government processing delays)
2. Non-Refundable Scenarios:
- Services already rendered (e.g., license application, document submission)
- Delays caused by client-side inaction or incorrect information
- Government fees or third-party charges
3. Requesting a Refund:
To request a refund, please email sohil@apexbusinesspartner.com with your payment reference, reason for the request, and supporting documents. Refund decisions are made within 5–7 working days.